Installation
OAuth errors, unsupported account tiers, permissions, redirect issues, and the first scan.
Read setup guideSupport
Help with scans, handoffs, and meeting automation.
Email is the support channel for installation, findings, offboarding cases, conditional Pro meeting-workflow authorization, verification, account, billing, and security questions.
Contact BookableCheck support
Send your HubSpot portal ID, approximate time of the issue, scan ID if visible, and the steps you took. Screenshots are welcome after removing personal and meeting information.
Handoffs & automation
Findings, replacement planning, scheduling-page guidance, eligible Pro meeting-workflow authorization, and verification behavior.
Read usage guideBilling
Checkout, invoices, payment status, portal access, cancellation, and uninstall implications.
Read billing guideDo include
- Your HubSpot portal ID
- The scan or finding ID shown by BookableCheck
- The date, time, and timezone of the issue
- The browser and the steps that led to the issue
- A redacted screenshot if it helps explain the state
Do not include
- HubSpot OAuth access or refresh tokens
- Stripe card or bank-account details
- Calendar invitation bodies or conferencing credentials
- Meeting attendee names, emails, notes, or private descriptions
- Passwords or one-time login codes
Response expectations
BookableCheck support is provided by Bigbee Solutions LLC through support@bookablecheck.com. We do not offer guaranteed response times or 24-hour coverage. Security reports are reviewed separately from ordinary support requests; include “Security” in the subject line and do not send sensitive data.